Delivery information for your Carlton Technologies Ltd order

 

UK Mainland Delivery

Please allow 2-3 days for Standard UK Mainland Delivery. All orders are sent via Next Day DHL Tracked Service

Orders over £250

We offer FREE UK Standard Mainland Delivery for all orders over £250 

Orders less than £250

Our standard UK Mainland delivery charge is £15.50

UK Highlands and Islands

Please allow 5-10 days for Standard Delivery. Our standard highlands and islands delivery charge is £30.00. All orders are sent via DHL Tracked Service

European Delivery

Please call us to request a price.

International Delivery

Please call us to request a price.

 

Our Delivery Policy

Definitions

In this document the following words shall have the following meanings:

  1. “Seller” means Carlton Technologies Ltd.
  2. “Buyer” means the organisation or person who buys Goods from the Seller;
  3. “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;
  4. “Delivery date” means the date specified by the Seller when the Goods are to be delivered;
  5. “Goods” means the articles to be supplied to the Buyer by the Seller;
  6. “Price” means the price set out in the list of prices of the Goods maintained by the Seller as amended from time to time or such other price as the parties may agree in writing plus such carriage, packing, insurance or other charges or interest on such as may be quoted by the Seller or as may apply in accordance with these conditions;

1. Delivery Processing Time

1.1 The Seller’s orders normally are processed within 1-12 hours. 

1.2 However this time frame does not include weekend/holidays/bank holidays when the seller does not deliver goods. This could mean that your order could take longer than 2-3 days. 

1.3 This time period can also vary when the seller is experiencing a high volume of orders. This may cause your delivery date to be delayed by 1-2 days

1.4 If the delivery does have a significant delay due to circumstances out of the seller's control, they will contact the buyer via email/telephone to let the buyer know when their goods will likely arrive.

2. Delivery confirmation and Order Tracking

2.1 The Seller will send a Delivery Confirmation text as soon as the buyer's item has been sent. 

2.2 This text sent by the seller will include tracking number(s) if the buyer has requested this. This tracking number will be active within 12 hours. This will allow the buyer to monitor the goods’ delivery more closely.

3. Taxes

3.1 All taxes on the item or the buyer’s order, before or after delivery, are not imposed by the seller but by outside sources..

3.2 Therefore the Seller is not responsible for any taxes so these should be covered by the buyer.

4. Damages/Lost Goods

4.1 Any goods that become damaged or are lost after it has been sent out for delivery is not the seller's liability but the postal provider’s. 

4.2 If this unfortunately happens the buyer should contact the postal provider and file a claim with them instead of the seller.

4.3 To fill a claim the buyer must make sure they have:

      1. saved all packaging materials that the item came in;
      2. kept all damaged goods.

5. Delivery Information

5.1 For the Seller to be able to send the goods to the buyer they should provide them with:

          1. Full name of buyer;
          2. Address of buyer;
          3. Paid the price of the goods being sent by the seller in advance.

5.2 If these obligations are not met by the buyer, there is no contract of sale between the buyer and seller. This therefore means that the seller has a right to not deliver the goods until the obligations have been met.

6. National Orders

6.1 If the buyer lives with in the United Kingdom all orders will be delivered via DHLon behalf of the seller.

6.2 If the buyer wishes  to use an alternative postal provider than DHL they should contact the seller via email/phone before placing their order so that they can come to a solution. 

6.3 The seller’s delivery charges are a set fee.

7. International Orders

7.1 If the buyer lives outside of the United Kingdom this could cause the delivery time of goods to be a lot longer. This is because the Goods will need to be shipped.

7.2 The Seller’s international orders normally are processed within 1-12 hours. 

7.3 If the buyer lives outside of the United Kingdom all orders will be delivered via International Courier on behalf of the seller.

7.4 If the buyer wishes to use an alternative shipping provider than International courier they should contact the seller via email/phone before placing their order so that they can come to a solution. 

7.5 The Seller currently ships globally.

7.6 The seller’s delivery charges depend on the weight of the goods being delivered. Please contact the seller via email/phone for prices.